Services

Maximize logistics uptime and productivity with customizable preventive and reactive services from MiR.

Our future-proof solutions seamlessly integrate with your operations, scale to fit your needs, and prevent delays due to AMR maintenance. Trust our reliable, available, responsive, flexible and expert service concept to prepare you for the unexpected.

Scalable Service Level Agreements
24/7 Call Center
Extended Warranty
Software Upgrades
MiR Insights

You can count on us

When it comes to your intralogistics, we do everything we can to ensure that you are up and running and that you get maximum output of your MiR robots.

Reliability

We ensure seamless maintenance for your MiR Robots

Expertise

Our experienced MiR Technical Support Team is here to improve your logistics workflow

Responsiveness

Our standardized digital setup, coupled with nearby partners, guarantees a rapid response and minimal downtime

Flexibility

Our flexible service setup allows for customized elements to ensure rapid problem-solving and quick access to repairs

Availability

MiR Service offers 24/7 availability for when you need us

Experience peace of mind with our Service Agreements

We offer a scalable Service Agreement model with tiered levels, designed to adapt to your evolving service and support needs, ensuring your AMRs remain operational 24/7. By choosing the level that best suits your unique requirements, you gain access to MiR's expertise and dedicated support from our team. Our Service Agreements go beyond basic support, providing access to a comprehensive suite of additional services aimed at optimizing the performance of your entire robot fleet

Service Level Agreement
Gives access to the Customer Portal: Your direct gateway for managing support tickets
Basic
Standard
Plus
Premium

MiR Ticket Response

Priority in the MiR Support Ticket system with a guaranteed response time.

Based on availability

Within 48 hours (24/5)

Within 24 hours (24/5)

Within 2 hours (24/5)

MiR Onsite Response

MiR’s experienced technical support engineers will come on-site.

Based on availability

Within 10 business days

Within 5 business days

Within 24 hours

MiR Spare Parts

List Price

10% discount

12.5% discount

15% discount

MiR Field Service & Engineering hours

List Price

10% discount

15% discount

20% discount

MiR Training Courses

List Price

10% discount

20% discount

30% discount

Access to MiR Annual Services

Maintain a clear overview of service coverage and current status.

✔

Annual Preventive Maintenance Registration

This must be completed annually if the robot has additional MiR service products (e.g., extended warranty) to ensure proper maintenance, employee safety, and compliance with safety regulations.

✔

MiR Insights Basic

Gain access to data visualization and actionable insights for your fleet of MiR robots, including intuitive dashboards.

Add-on

✔

MiR Insights Pro

MiR Insight Basic, including heatmaps.

Add-on

✔

24/7 Call Center

MiR’s 24/7 Call Center is operated by Teradyne’s Customer Service Organization, available to assist you 24/7, 365 days a year.

Add-on

✔

Annual MiR Insights Optimization Report

A comprehensive analysis of MiR Insights data over the year, reviewed by a MiR Application Engineer, who analyzes the customer's fleet and provides detailed feedback.

Add-on

✔

MiR Visual Remote Assistant

Video conferencing with augmented reality, allowing support teams to guide customers step-by-step toward a solution in real time.

Add-on

✔

Extended Warranty

The Extended Warranty can be ordered for up to 4 years but is unavailable once the robot reaches 5 years (63 months)

Add-on

Software Upgrade

Get access to continuously updated and improved software for: Robot Operating System, Robot software and Fleet software

Add-on

Application Support *

Can be purchased either on time & material basis or via 3 pre-defined support packages.

Add-on

Technical Training *

Operation Training, Commissioning Training and Maintenance Training

Add-on

Full Inspection *

This service is needed when a robot is out of warranty and the customer would like to sign it up for an extended warranty period.

Add-on

Wi-Fi Assessment *

MiR provides a snapshot of the Wi-Fi coverage in a facility, which is a strong tool for deep analysis of Wi-Fi quality.

Add-on

Upgrade Support for Software *

The Upgrade Support begins with a site assessment and recommendations from MiR, with optional onsite support based on customer preference.

Add-on

Stand-alone services marked with * are available for separate purchase by robot customers without a Service Level Agreement

Check if your robot has a Service Agreement

If you are unsure whether your robot is covered by a MiR Service Agreement, simply enter your robot’s serial number in the field and we will check for you.

Find the help you need, when you need it

If you need any kind of support for your MiR robot, we offer several options tailored to your level of assistance. If your robot has a Service Agreement, you can submit a support ticket through the customer portal. For urgent assistance or help with raising a ticket, and if you have the appropriate service level, you can contact our call center for support.

Alternatively, you can explore answers on your own in our comprehensive support portal, where you'll find all robot documentation. For lighter inquiries or if you're seeking advice from fellow robot users, feel free to join our community and start a discussion.

Explore MiR Service Options

Locate serial no. on robot
Customer Portal
24/7 Call Center service
Support Portal
MiR Community

MiR Service

MiR has a global network of distributors, ready to support you and guide you in terms of robots, implementation and service.

Find a distributor